FREQUENTLY ASKED QUESTIONS
We endeavour to make sure you get what you ordered, Mistakes do happen so we offer a 15 day return policy for any mishaps.
If you would like to return goods back for refund/resend/repair :
Step 1: Please contact delivertoyou to reach an agreement, and get the return address from delivertoyou;
Step 2: pack the goods with original package to make sure that it won’t be damaged in transit;
Step 3: Mail the goods with a traceable logistics;
Step 4: Send tracking number and logistics information to seller for tracking.
You may be charged customs duties and taxes for something you bought on delivertoyou because:
• Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller.
• When shopping on delivertoyou, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty.
To avoid any unforeseen surprises, please pay attention to the following:
• Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges.
• Contact your local post or customs office to find out more about your country’s customs duties and taxes.
• Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery.
• Sellers are not responsible for delays caused by the customs department in your country.
• Additional costs or delays may occur during international trade.
• Some sellers offer domestic delivery. This means that they will send your order from a warehouse in your country. In this case, you won’t be asked to pay for any additional customs duties and taxes.
After successful payment, the seller will be preparing the shipment and send the goods in due time.
Delivery 10 to 14 days dependent on stock availability and wholesale location.
If the shipment is not completed in the required time on the order page, delivertoyou will close the order and return all the funds to you.